A score that's about your relationship with Motova — not your credit file.
TrustScore™ isn't a legally binding credit score, and it isn't something you're stuck with. It's Motova's own framework for understanding how things are going, and it's designed to move in your favour as your relationship with us grows.
Four areas, all things you're actually in control of.
Payment history
Whether payments are made on time, consistently, over the life of your agreement.
Affordability & consistency
How your financial picture has held up since you joined Motova.
Vehicle care
Keeping up with servicing and insurance requirements for your vehicle.
Driving behaviour
Safe, steady driving — not harsh braking or excessive speed — where connected vehicle technology supports this.
Relationship with Motova
Time as a customer, communication, and your history across previous Motova leases.
Always explained
If your TrustScore™ changes, we tell you why — in plain language, not a black box.
An example of how it's explained
"Your TrustScore™ increased because you've maintained a strong payment history and demonstrated consistent driving behaviour."
Motova TrustScore™ is a proprietary Motova framework used to understand your relationship with us and to support decisions like vehicle upgrades. It is not a credit score, is not shared with credit reference agencies, and does not replace Motova's underwriting assessment.